Our Skincare Solutions

▶ Can I order less than MOQ ?
No, you can’t order below each brand’s MOQ, and if you don’t comply with the MOQ, we won’t be able to complete your purchase.
However, our MOQ is much lower than other companies’ MOQs, so we don’t think this will be a problem.

▶ What currencies you accept?
– KRW / USD only

▶ Who will bear the payment transfer charges?
The Customer has to pay the transfer fee while we only count the net amount we received.
Please make sure to remind your bank to transfer us the net amount and add charges to your account.

▶ How many days do I have to complete payment after placing an order?
Deposits must be made within 7 days, otherwise your order may be canceled.
For final payment, payment must be made within 5 days, otherwise you will be charged a per box/per day warehouse storage fee.
If you have any problems with your payment, please contact us and we will resolve it.

▶ What if I do not settle the final payment?
You are obliged to settle your final payment as soon as possible once the final invoice has been issued.
We will store your parcel for 1 weeks without any charge, but afterwards, you have to pay warehousing fees on a daily basis.
In the worst case, if you did not pay in 2 months’ time, your goods will be sold at a discounted price and our funds will be redeemed.
You will not be able to get any refund.

▶ Who will shoulder the transfer fee in case of order refund?
In case of out-of-stock or other issues, you need to refund the order,
we strongly recommend keeping the funds as credit and using them for another order anytime in the future.
In the worst case you want to refund, the transfer fee will be on your shoulders.
We will refund the exact amount we received regardless of the net amount you will receive after any transfer charges by the banks or PayPal.
All USD payments will be refunded via PayPal only.

▶ Dispute handling.
In case of any dispute about products, payment, shipping or others, you must contact us to report and
discuss the dispute within 3months of transaction time.
Afterward, all transactions are assumed to be settled and any dispute will not be entertained.